Refund policy

Returns & Refunds

Return Eligibility:

• Notification within 14 calendar days of delivery is required to be eligible for a refund. A further 14 days is allowed for returning the order.

Return Conditions:

• Applies to stock items only. Specially ordered items are not eligible for return.

Return Process:

• Use the return form to request a return.
• Goods must be returned to the main distribution warehouse, not the head office.
• The customer pays any return costs.
• Complete boxes of tiles in saleable condition can be returned.

Refund Deductions:

• A re-stocking charge may apply, along with the original delivery charge and return costs (if arranged by Artisan Ceramica).

Refund Processing:

• Inspections of returned goods are conducted, and refunds are processed as a priority. It may take up to 14 days for administration and an additional 3-5 days for credit/debit card transactions.

This policy is designed to provide clear and comprehensive information to customers regarding shipping and returns, ensuring a transparent and customer-friendly approach.

Please use the Contact Us form for returns