Shipping Policy
We hold stock of Samples and are not subject to the production wait time, samples are dispatched within 1-2 Days
We currently only ship to Spain and Portugal, if you are outside of this area please email hola@artisanceramica.com with your requirements and we will provide a custom quote.
Delivery Services
- Sample Delivery: Free
- Courier Service up to 30kg.
- Over 30kg Kerbside delivery.
Sample Orders:
- Only 1 x sample per product per customer and or household is allowed for free delivery.
- Placing multiple sample orders using different names and/or addresses i.e to friends/neighbours is also not allowed for free delivery, any such orders will be cancelled and refunded.
- Additional delivery charges may apply when ordering other products with Samples.
- Additional charges may apply to certain areas/Islands.
Delivery Options and Prices:
- Delivery options and prices are available at checkout, calculated based on weight and delivery postcode. Some options may not be available in certain areas.
Orders up to 30kg:
- Wrapped and sent out by courier service. A delivery date displayed at checkout.
Orders Over 30kg or Large Format Tiles:
- Packed and delivered on pallets using a pallet truck. Customers should arrange for placement and storage. A delivery date is required (excluding samples).
Delivery Options:
- Made to order products will have a production time plus delivery times.
- If multiple products are ordered with different production times, the product with the longest production time will be used for delivery.
- Standard delivery: 4 Working Days.
Additional Information:
- Delivery days/hours are Monday-Friday, excluding weekends. Orders placed after 3pm will be processed the next working day. Extra charges may apply for certain postcodes.
