We hold stock of Samples and are not subject to the production wait time, samples are dispatched within 1-2 Days
We currently only ship to Spain and Portugal, if you are outside o. . . +
Shipping Policy
We hold stock of Samples and are not subject to the production wait time, samples are dispatched within 1-2 Days
We currently only ship to Spain and Portugal, if you are outside of this area please email hola@artisanceramica.com with your requirements and we will provide a custom quote.
Delivery Services
Sample Delivery: Free
Courier Service up to 30kg.
Over 30kg Kerbside delivery.
Sample Orders:
Only 1 x sample per product per customer and or household is allowed for free delivery.
Placing multiple sample orders using different names and/or addresses i.e to friends/neighbours is also not allowed for free delivery, any such orders will be cancelled and refunded.
Additional delivery charges may apply when ordering other products with Samples.
Additional charges may apply to certain areas/Islands.
Delivery Options and Prices:
Delivery options and prices are available at checkout, calculated based on weight and delivery postcode. Some options may not be available in certain areas.
Orders up to 30kg:
Wrapped and sent out by courier service. A delivery date displayed at checkout.
Orders Over 30kg or Large Format Tiles:
Packed and delivered on pallets using a pallet truck. Customers should arrange for placement and storage. A delivery date is required (excluding samples).
Delivery Options:
Made to order products will have a production time plus delivery times.
If multiple products are ordered with different production times, the product with the longest production time will be used for delivery.
Standard delivery: 4 Working Days.
Additional Information:
Delivery days/hours are Monday-Friday, excluding weekends. Orders placed after 3pm will be processed the next working day. Extra charges may apply for certain postcodes.
